RETURN & EXCHANGE POLICY

RETURN AN ONLINE PURCHASE BY MAIL – CANADA

Above all else, we want you to be happy!! Return anything, anytime for any reason. 100% Guaranteed. If at any time you’re not completely satisfied with the quality of our products, you may return them to our retail store in Maple Ridge., subject to the terms of our Return Policy.

For orders shipped within Canada, use the step-by-step instructions below to return by mail:

STEP 1: Package your items and the packing slip that came with your order(s).

Enclose a copy of your packing slip and your return merchandise inside the box and keep a copy of your packing slip for your records. Tell us the reason for your return on the bottom of the packing slip.

STEP 2: Take your package to the carrier of your choice.

Be sure that all return packages are properly insured and trackable.
Return shipping fees are the customer’s expense.
Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

Sugar & Spice Body Care Ltd.

22360 Dewdney Trunk Road

Maple Ridge, BC V2X3J2

STEP 4: Please allow up to 21 days for us to receive your return and process your credit.

Any items(s) purchased online or by phone may be exchanged or returned to our retail store.

If you received a damaged, defective, or wrong item, please contact us right away.

How Will I Be Refunded?

WITH ORIGINAL RECEIPT:

An exchange or credit will be issued for the purchase price on the original receipt (excluding shipping & handling charges). Thirty (30) days or less from the original purchase date, credit card and PayPal purchases will be credited back to the original form of payment; thereafter, merchandise credit will be issued. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

23 thoughts on “Contact”